Help centre
How WABridge actually works — connecting WhatsApp, getting templates approved, running campaigns, the inbox, leads, billing and the API.
Getting started
Set the workspace up, connect WhatsApp and go live.
Templates and campaigns
What you may send, and how to send it to a list.
Inbox and team
Replying to customers, who gets what, and roles.
Leads and contacts
The qualifier, its webhook, contacts and imports.
- Qualify ad leads automaticallyThe AI chats with a Click-to-WhatsApp lead, decides if they are a fit, and hands off to a person.
- The lead webhookPOST every lead to your CRM: the payload, the signature, and the retry rules.
- Contacts, opt-in and importing a listCSV and Google Sheet imports, what opt-in means, and why it is unticked by default.
Billing and wallet
Plans, message charges, GST invoices.
API and data
The public API, webhooks, privacy and your data.
Troubleshooting
The three things that go wrong most.
- My template is pausedAn approved template stopped working — what Meta is telling you and what to do.
- My message says “Sending…” and never arrivesWhat each message tick means, and why accepted is not the same as delivered.
- A lead didn’t reach my CRMWork out whether the lead was never sent, was sent and refused, or arrived and was missed.
Still stuck?
Check the status page first — if something is degraded, it says so and what we are doing about it. Otherwise, open Support inside the app and raise a ticket; it reaches the same people who wrote these pages.