Your data and privacy

Your workspace’s data belongs to you. This page says plainly what happens to it.

Separation between workspaces

Every workspace’s data is isolated at the database level, not only in application code — a query that forgot to filter by workspace still returns nothing from anyone else’s. That is the guarantee behind everything below.

Who can see your conversations

• Your own team, according to their role — a Telecaller sees only the chats assigned to them.
• WABridge staff, for support, only where our own access rules allow it, and every such action is recorded.
• Settings → Activity log shows what changed in your workspace and who did it.

Credentials

Your Gupshup API key, your webhook signing secrets and your AI key are stored encrypted and are never sent back to a browser. The WhatsApp callback URL contains a secret, which is why it is kept out of logs.

Getting your data out, or deleting it

Settings → Data & privacy has a data export — contacts, conversations and messages — and the workspace closure request. Closing a workspace deletes its data; ask support if you need a copy first, because afterwards there is nothing to give you.

Media attachments shared through a lead webhook are signed links that stop working after seven days. If your CRM needs the files permanently, download them when the webhook arrives rather than storing the URL.